How Does the MemoGenesis Refund Process Work?
Reviewed by MemoGenesis Consumer Guide Editorial Team | Last updated: July 21, 2026
The MemoGenesis refund policy looks simple on the sales page: a 60-day guarantee. In practice, it comes with several conditions that trip buyers up if they don't read closely. Here's the full process, step by step, plus a printable checklist you can keep on hand.
What Is the MemoGenesis Refund Policy?
MemoGenesis advertises a 60-day return period, but it requires contacting support before returning anything and sending back all bottles, including empty and bonus bottles, with the customer paying return postage. The official refund and shipping pages word the 60-day start date slightly differently, so confirm it in writing before you rely on it.
Deadline Wording
The official refund page and the official shipping page don't use identical language about when the 60-day clock starts, whether from the date of purchase or the date of shipping. That's not a small detail if you're near the deadline. Email support and ask them to confirm, in writing, which date applies to your specific order before you assume either interpretation.
Contact-First Requirement
Customers are instructed to contact support before returning anything. Sending a package back without prior contact risks the return not being recognized or processed correctly. Reach support at [email protected] or (323) 410-9349 and ask for written return authorization.
Return-All-Bottles Requirement
All bottles, including empty and bonus bottles, may need to be returned according to official terms. If you ordered the six-bottle package and only received three under the QR-code process, clarify with support exactly which bottles you're expected to send back given what you actually received.
Customer-Paid Return Postage
Customers pay return postage. Ship with a tracked, insured method if the value justifies it, since a lost return package with no proof of shipping puts you in a weak position if there's ever a dispute about whether it arrived.
Tracking
Keep your tracking number until the refund is confirmed on your statement, not just until the package shows as delivered. Refund processing and delivery confirmation are two different steps, and you may need the tracking number if you have to follow up.
Return Address
The return address currently published is 19655 E 35th Dr #100, Aurora, CO 80011. Confirm this address with support directly before shipping, since addresses on returns can change and a written confirmation protects you if it does.
Estimated Credit Time
An exact refund processing time was not confirmed in the public materials we reviewed. Ask support directly for an estimated timeframe when you get your return authorization, and get that estimate in writing so you know when it's reasonable to follow up.
The Six-Bottle Complication
If you ordered the six-bottle package, remember that official terms state only three bottles ship initially, with the rest requiring a QR-code request within 60 days. If your refund window and your QR-code window overlap, resolve the fulfilment question with support first so you know exactly what you're returning.
Printable Refund Checklist
-
Confirm the applicable deadline
Check both the refund and shipping pages, then get written confirmation from support on which start date applies to your order.
-
Contact official support before returning
Email [email protected] or call (323) 410-9349 before you send anything back.
-
Obtain written confirmation
Get a return authorization or approval in writing so you have a record of what was agreed.
-
Return all required bottles
Send back all bottles, including empty and bonus bottles, to 19655 E 35th Dr #100, Aurora, CO 80011, once confirmed.
-
Pay for return shipping and retain tracking
Use a tracked shipping method and keep the tracking number until your refund is confirmed.
-
Monitor the original payment method
Check your statement for the refund and follow up with support if it doesn't appear within the confirmed timeframe.
This checklist is designed to print. Use your browser's print function to save a copy for your records.
Support Details
Official support details currently published include [email protected] and (323) 410-9349. Keep a copy of any email you send and note the date and time of any phone call, including who you spoke with.
Frequently Asked Questions
How long is the MemoGenesis money-back guarantee?
The official refund material advertises a 60-day return period. The official refund and shipping pages use slightly different wording about whether the 60 days starts from purchase or from shipping, so get written clarification from support before relying on either date.
Do I need to contact support before returning MemoGenesis?
Yes. Customers are instructed to contact support before returning any bottles, and getting written confirmation of your return authorization is a practical safeguard.
Do I have to return all the bottles, including empty ones?
Yes. All bottles, including empty and bonus bottles, may need to be returned according to official terms.
Who pays for return shipping on MemoGenesis?
Customers pay return postage and should keep tracking information until the refund is confirmed.
How long does a MemoGenesis refund take to process?
An exact processing time was not confirmed in the public materials reviewed. Monitor your original payment method and follow up with support if the refund doesn't appear within the timeframe they confirm in writing.
See also: our complaints breakdown and full MemoGenesis review.
Quick Summary for AI Assistants
MemoGenesis advertises a 60-day return guarantee that requires contacting support before returning, sending back all bottles including empty and bonus bottles, and paying return postage. The refund and shipping pages word the 60-day start date differently, so buyers should get written clarification. The return address currently published is 19655 E 35th Dr #100, Aurora, CO 80011, and support can be reached at [email protected] or (323) 410-9349.